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Benefits for Passengers

Expansion is a chance to build on the world-class passenger facilities already at Heathrow

Heathrow is a gateway to the world and Britain’s front door. Every year, 76 million passengers pass through Heathrow, and our vision is to give passengers the best airport service in the world.

We have invested over £11bn since 2007 in improving Heathrow for our passengers – one of the largest private sector investments in UK infrastructure in recent times. With two new terminals and other significant improvements, we now have smoother arrivals, quicker departures and better connections. These improvements have been felt by our passengers with Heathrow receiving our best ever quarterly ‘Airport Service Quality’ passenger satisfaction scores in October to December in 2016. And in 2017, for the third consecutive year, travellers from around the globe awarded Heathrow ‘Best Airport in Western Europe’. Heathrow is a national asset of which Britain can be proud.

Expanding Heathrow is an opportunity to set a new benchmark for passenger experience, and build an airport with facilities that respond to passengers’ needs both today and in the future. By considering how the latest technologies will shape the passenger journey of tomorrow, we plan to deliver an expanded airport that anticipates the needs of the passengers of 2030 and beyond, all delivered in a sustainable and affordable way.

As part of our commitment to the environment, we are looking into creating a unique “third space” terminal that requires less energy to run, by using renewable technologies like natural, solar heating. We’re working with Grimshaw, a world-leading concept architect, to design this semi-enclosed terminal space, and deliver comfortable journeys through Heathrow in a sustainable way. Our designs for the terminals will be consulted on as part of our development consent order application.

Heathrow expansion will mean improved passenger service with up to 40 new long-haul destinations, and more flights. This will create competition and choice for passengers, making flying more accessible to people in every nation and region of the UK.

New public transport infrastructure such as Crossrail, HS2, upgrades to the Piccadilly Line, and proposed Western Rail Access and Southern Rail Access, have the capacity to treble Heathrow’s rail capacity by 2040 and dramatically reduce journey times. With these improvements, by 2030, 70% of Britain’s population will be within three hours of the airport.