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Privacy Notice: Heathrow Community Events/Meetings

Updated: 10th January 2020

This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you attend an event organised by Heathrow Community Relations, or contact our team via email, phone or via post.

Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.


What information will we collect about you?

When you contact the Heathrow Community Relations Team, we will collect the following information about you in order to process your enquiry:

  • Name
  • Email address
  • Address
  • Telephone (if you have contacted the team by phone)
  • Feedback you have given

So that we may provide adequate response, Heathrow may also capture and record any sensitive information about you if you have elected to provide it in support of your enquiry (e.g. information on a disability). You are however, under no obligation to provide us with any sensitive personal information.


How will Heathrow use the information it collects about me?

Heathrow will use your personal data for a number of purposes including the following:

  • To provide Heathrow Community Relations with information to deal with your enquiries;
  • To enable the Heathrow Community Relations team to send information to you including meeting details and minutes of meetings that you have attended;

The lawful justification for collecting and using your personal data is consent given by you, the individual, in line with using Heathrow Community Relations services. The Data Protection Act 2018 gives a specific right to withdraw your consent and you can do so at any time by contacting Heathrow at the details given below.

Your information will be handled and used by the following recipients in order to deliver the service.

  • Heathrow Community Relations team
  • Helpdesk provider contractors

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your personal information is processed and stored wholly within Europe.


How long will Heathrow keep my information?

Your information will be retained for the purpose of administering our services in connection with the Expansion of Heathrow. Your information will be deleted once it is no longer required to support this purpose.

Your information will be retained in a secure environment with access controlled according to the ‘need to know principle’; access rights will be monitored regularly.


What rights do I have over my personal data?

Under the provisions of the Data protection Act 2018, you have the following rights in respect of our use of your personal information:

  • Obtain a copy of the personal information we hold about you by making a subject access request;
  • Ask us to correct any incorrect information we hold about you;
  • Ask us to delete any of your personal information which we no longer have a legitimate reason for keeping;
  • Restrict the processing of your information if we are using it for a purpose other than for which it was originally collected;
  • Object to the processing of your information where this is justified;

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email to: [email protected]

By post to:
Privacy Requests
Office of the DPO
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex


What if I find your response unsatisfactory?

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website regarding the complaints process.


Changes to this privacy notice

We will keep this privacy notice under regular review. At the start of this privacy notice we will tell you when it was last updated.