Privacy Notice: Heathrow Expansion Website
Updated: 8th June 2018
This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you sign-up to receive updates on our expansion plans or use our Local Community Contact Form, via heathrowexpansion.com. Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).
What information will we collect about you?
When you sign-up to receive updates or more information via the Local Community Contact Form we will collect the following information about you:
- First name
- Last name
- Email address
- Address (Local Community Contact Form only)
- Phone number (OPTIONAL – Local Community Contact form only)
Heathrow collects information about how you use our website and the device(s) you use to access it. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘cookies’.
How will Heathrow use the information it collects about me?
Heathrow will use your personal data for a number of purposes including the following:
- To send you marketing communications about the expansion project.
- To send you information regarding the expansion project that is relevant to your area.
The lawful justification for collecting and using your personal data is that you have given clear and informed consent for Heathrow to collect and process your personal data to be able to provide you information on the expansion project. Your consent is given when you check the ‘opt-in’ field and submit the Local Community Contact Form.
Your information will be handled and may be used by the following recipients in order to deliver you with updates or more information:
- Heathrow Corporate Communications team
- Heathrow Local Community Team
- Acxiom, who manage our database
- iCrossing, who manage our advertising presence
We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.
Your information is processed only in the UK and is not moved or transferred overseas.
How long will Heathrow keep my information?
Your information will be retained for the duration of the expansion project. Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
What rights do I have over my personal data?
Under the General Data Protection Regulation, you have the right to:
- Access your personal data
- Rectification, erasure or restriction of information
- Object to the processing
- Data portability
To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:
Data Protection Officer
Heathrow Airport Ltd
The Compass Centre
Or email: [email protected]
What if I find your response unsatisfactory?
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/make-a-complaint/ regarding the complaints process.
What are cookies?
The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.
The different types of cookies we use
Heathrow use the following categories of cookies on our websites:
Strictly necessary – These cookies are essential for certain features of our websites to work. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.
Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.
Functionality – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.
Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn’t contain your personal information. To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com and www.networkadvertising.org or contact us at [email protected] for further information about the trusted third parties we use.
If you’d prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.
Changes to this privacy notice
We will keep this privacy notice under regular review. At the start of this privacy notice we will tell you when it was last updated.